Frequently Asked Questions
Everything you need to know about your Palette London beauty experience.
Are Palette London products cruelty-free?
Yes, we are committed to ethical beauty. All Palette London products are 100% cruelty-free and we do not test on animals at any stage of production.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your delivery status.
What is your return policy?
We offer a 30-day return window for unopened and unused products in their original packaging. Due to hygiene reasons, we cannot accept returns on cosmetics that have been opened.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your beauty formulas vegan-friendly?
The majority of our range is vegan. Please check the 'Ingredients' tab on individual product pages for specific certifications and detailed ingredient lists.