Returns & Exchanges
At Palette London, we want you to be completely satisfied with your beauty purchase; if a product doesn't meet your expectations, you can return it within 30 days of receipt. Please ensure items are unused and in their original packaging to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Securely place the products in their original boxes and include the packing slip to ensure our warehouse team can identify your return quickly.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing